Administrative Support Specialist - Hybrid #916

Clearance: Public Trust Required 

Location:  Washington D.C./Hybrid 

Administrative Support Specialist - Hybrid #916

NTIA Agile Mission Support Services

Position Summary

The Administrative Support Specialist provides responsive administrative, executive, workforce, records, and general mission-support services across NTIA. The position helps coordinate meetings, correspondence, taskers, records, logistics, and routine operational workflows while maintaining professionalism, accuracy, confidentiality, and strong customer service.

Primary Responsibilities

• Coordinate calendars, meetings, agendas, invitations, conference logistics, briefing materials, minutes, action items, and follow-up activities.
• Support executive taskers and correspondence by tracking assignments, deadlines, approvals, responses, and completion status.
• Prepare, format, proofread, route, and maintain reports, presentations, memoranda, spreadsheets, records, and other mission-support products.
• Maintain organized electronic files, records, trackers, distribution lists, and SharePoint content in accordance with Government procedures.
• Provide workforce and onboarding/offboarding coordination, equipment or access follow-up, contact-list maintenance, and other employee-support activities as assigned.
• Support administrative workflows involving travel, timekeeping, facilities, property, supplies, and operational requests using Government systems as authorized.
• Respond professionally to internal and external inquiries, coordinate across offices, and ensure timely delivery of accurate information.
• Assist with data calls, monthly status reporting, operational metrics, administrative SOPs, and process-improvement activities.
• Identify contractor status when required and safeguard Government equipment, records, and sensitive information.
• Provide flexible surge support for emerging priorities, workload fluctuations, and general mission operations.

Minimum Requirements

• Associate's degree or higher in Business Administration, Office Administration, Communications, or a related field, or an equivalent combination of education and relevant experience.
• At least three years of progressively responsible administrative, executive-support, program-support, or mission-support experience.
• Proficiency with Microsoft 365, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
• Demonstrated experience coordinating meetings, maintaining records and trackers, preparing professional documents, and managing multiple deadlines.
• Excellent customer service, written and verbal communication, proofreading, organization, discretion, and attention to detail.
• Ability to work independently and collaboratively, adapt to rapidly changing priorities, and handle sensitive information appropriately.
• Ability to obtain and maintain the Public Trust designation or security clearance required for the assigned work.

Desired Qualifications

• Experience supporting senior executives or operational teams in a federal agency or Government-contractor environment.
• Experience with ServiceNow, GovTA, E2, Sunflower, PRISM, or other Government administrative systems.
• Experience supporting records coordination, workforce processes, travel, timekeeping, facilities, property, or onboarding/offboarding.
• Experience developing SOPs, improving administrative workflows, or supporting dashboards and data calls.
• Experience supporting NTIA or another Department of Commerce bureau.